Shipping
Every way you fulfill an order, in one module
Run your own delivery zones, connect ShipStation or Shippo, or have your distributor fulfill the order, all with tracking and status updates built in.
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Edit Zone
Zone Details
If an address qualifies for more than one zone, priority is given to the most specific geographic definition (ZIP/Postal Code → City → State → Country).
Zone Name
Select Store Location
Estimated Delivery Time (days)
Select Area Type *
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Demo data
Which path fits
Three ways to fulfill, side by side
Choose the path that fits each product, zone or order, and the rest of the flow stays the same.
Your own delivery
Your fleet delivers
- Rates
- Set by you, by delivery zone
- Zones
- Postal code, city, state or country
- Best for
- Local delivery from your yard or store
Integrated carriers
A carrier delivers
- Rates
- Live carrier rates at checkout
- Connects
- ShipStation or Shippo
- Best for
- Shipments beyond your own delivery area
Your distributor
Your distributor delivers
- Rates
- Handled with your distributor
- Catalog
- Products your distributor stocks
- Best for
- Selling beyond what is on your own shelves
From order to doorstep
- 1
Order placed
From any channel, with the delivery or pickup choice made at checkout.
- 2
Fulfillment path chosen
Your fleet, a carrier through ShipStation or Shippo, or your distributor.
- 3
Shipment created
A tracking ID is generated automatically and the timeline starts.
- 4
Status updates flow
Your team and the customer see each status change.
- 5
Delivered or picked up
The order closes out, synced to your ERP.
Your own delivery
Run your own fleet, on your own rules
Set up delivery once and let every order follow your rules. Customers only see delivery options you actually serve, with an estimated delivery time at checkout.
- Draw delivery zones by postal code, city, state or country.
- Set rates that match your costs for each zone.
- Manage shipping rules so orders are handled consistently.
- Show an estimated delivery time at checkout.
General
Dashboard
Orders
Quotes
Payments
Products
Catalogs
Discounts
Content
Analysis
Reports & Analytics
Reviews
Customer
Companies
Customers
Messages11
Sales Channels
Store Locations
Integrations
Integrations
Settings
Logout
Store
Account
Notifications
Terms
Payment Settings
Shipping Settings
Return & Refund Policy
Reviews
Email (Branding & SMTP)
Back to List
Edit Zone
Zone Details
If an address qualifies for more than one zone, priority is given to the most specific geographic definition (ZIP/Postal Code → City → State → Country).
Zone Name
Select Store Location
Estimated Delivery Time (days)
Select Area Type *
+
−
Integrated carriers
Live carrier rates with ShipStation or Shippo
Connect the carrier platform you already use, and show live carrier rates at checkout instead of guessing at freight.
- Connect ShipStation or Shippo.
- Show live carrier rates at checkout.
- Check a rate with the built-in test calculator before customers see it.
General
Dashboard
Orders
Quotes
Payments
Products
Catalogs
Discounts
Content
Analysis
Reports & Analytics
Reviews
Customer
Companies
Customers
Messages11
Sales Channels
Store Locations
Integrations
Integrations
Settings
Logout
Store
Account
Notifications
Terms
Payment Settings
Shipping Settings
Return & Refund Policy
Reviews
Email (Branding & SMTP)
Integrated Shipping
Shippo Integration
ShipStation Integration
Connected
ShipStation V2 Integration
Distributor fulfillment
Let your distributor fulfill the order
Sell products your distributor stocks and let your distributor fulfill them, so your catalog goes beyond what is on your own shelves.
- Hand an order to your distributor when that is the better route.
- Offer products your distributor stocks without holding them yourself.
General
Dashboard
Orders
Quotes
Payments
Products
Catalogs
Discounts
Content
Analysis
Reports & Analytics
Reviews
Customer
Companies
Customers
Messages11
Sales Channels
Store Locations
Integrations
Integrations
Settings
Logout
Store
Account
Notifications
Terms
Payment Settings
Shipping Settings
Return & Refund Policy
Reviews
Email (Branding & SMTP)
Distributor Fulfillment
Your yard
Stocked in Main Yard · Internal delivery or carrier
Your distributor
Distributor-stocked catalog · Fulfilled by your distributor
How orders are routed
Items from your yard use your delivery zones or a connected carrier. Distributor items are fulfilled by your distributor.
At checkout
Customers only see the delivery options you serve
What you set up shows through at checkout: delivery to the zones you cover with an estimated delivery time, live carrier rates, and pickup.
- Delivery options match the zones you serve
- An estimated delivery time at checkout
- Live carrier rates when a carrier is connected
- Pickup as an option alongside delivery
Choose how to get your order
Delivery
North Yard zone, estimated Thursday
Carrier shipping
Live rates from your carrier
Pickup
Main Yard, ready when your order is packed
Shipping rules
Rules and policies, set once
Define how every order gets delivered, and the platform applies it across your catalog and your customers.
Handling times
Add the time your team needs to pack an order before it goes out.
Delivery windows
Define the windows in which you deliver.
Same-day cut-off times
Set the cut-off time for same-day shipping.
By region or zone
Customize shipping methods and rates for each region or zone.
Product data
Cost calculated from weight, size and your zone rate
Accurate rates
Shipping costs that use your product data
Enter each product's dimensions and weight once, and shipping costs are calculated accurately, so rates match what a delivery really costs you.
- Product dimensions and weights feed the calculation
- Rates follow your zones and rules
- Fewer surprises on delivery costs
Pickup and locations
Pick up or ship from the right location
Orders do not have to leave from one place. Each location can fulfill orders, and customers can collect from the store that suits them.
Pickup
Customers know when their order is ready, and your counter closes it out when it is picked up.
Fulfill from each location
Demo data
See store locationsShipment tracking
Track every shipment, down to the details
Give your team and your customers a clear answer to where an order is, without phone calls or spreadsheets, and open any shipment to see everything about it on one screen.
- A tracking ID is generated automatically for each shipment.
- Shipment statuses update in real time as the order moves.
- A timeline view shows the progress of every shipment at a glance.
- View shipment, customer and order details together, with shipping cost and carrier information.
General
Analysis
Customer
Sales Channels
Integrations
Shipments
Every delivery and carrier shipment
What your customer sees
Customers follow their delivery themselves
Customers see the status of their order, from picking and packing through out for delivery or ready for pickup, and are notified in the app or by email when it changes.
- Order status in their account and in the mobile app.
- Notifications when the status changes.
- Pickup and delivery handled in the same flow.
General
Back to Orders
Order #58357
Order status
You get a notification in the app or by email when the status changes.
Items
Delivery
Every way to fulfill
Your fleet, a carrier, or your distributor
Run your own delivery zones, connect ShipStation or Shippo, or have your distributor fulfill the order. All in one module.
Works with
Orders
Every order from every channel, in one place.
Policies
Roles, returns, refunds and shipping rules.
Products
Variants, bundles, bulk pricing and inventory.
Common questions
Can we run our own trucks and delivery zones?
Yes. Draw delivery zones by postal code, city, state or country, set your rates and rules, and show an estimated delivery time at checkout.
Which carrier platforms can we connect?
ShipStation and Shippo, to show live carrier rates at checkout. A built-in test calculator lets you check a rate before customers see it.
Can our distributor fulfill orders?
Yes. You can sell products your distributor stocks and let your distributor fulfill them.
Is tracking automatic?
Yes. Tracking IDs are generated automatically and each shipment shows a timeline of its progress.
Do customers get updates on their delivery?
Yes. Customers see their order's status change and are notified in the mobile app or by email when it does.
Does pickup work too?
Yes. Orders can be picked up as well as delivered, with statuses such as Ready for Pickup and Picked Up.